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Return Policy

We accept returns up to 14 days from the date of delivery.

All items to be returned must be in original condition with no signs of use. Before returning an item please contact us at info@judyspuppyplace.com  for a return number.  We will need your shipping information and the reason for returning the item.

 

Items that are returned must be in the original packaging with any documentation.  (We cannot accept items that have been worn or washed.) Items may be returned for credit minus the shipping. We do not pay for original shipping unless the packaging has been damaged  in transit or what you received is defective.  Items that cannot be returned include beds, totes, bags, carriers and custom orders.  Also, treats and health items may not be returned.

The buyer assumes the cost of shipping and insurance to return the item to us. Items must be returned to our location in California.* All returns must include the name and address of the purchaser, and your return number issued by us.

*Judy’s Puppy Place

13337 South Street #423

Cerritos, CA 90703


If an order is returned to us by any carrier as refused or unwanted, the return shipping cost will be deducted from your refund based upon standard counter shipping rates. If an item is damaged in return shipping, the buyer must handle the damage claim with the shipper for a refund. We do not provide refunds on items returned to us damaged.

Refunds are issued within 30 days of return.